fbpx

GENERAL

When is Rage Festival 2019?

Rage Festival kicks off in 2019 from 29 November to 7 December in Ballito and Umhlanga.

Where is Rage Festival hosted?

Rage Festival takes place across multiple venues in Ballito and Umhlanga.

What is Rage Festival all about?

Your freedom destination, Rage Festival, kicks off from 29 November through until 7 December 2019 and is hosted in Ballito and Umhlanga. Through Nightclubs, pool parties, special events, The Superclub, The Sound Factory and much more. All this, in one place, over one epic week.

From dusk till dawn; create endless memories, chill on the beach, dance on rooftops, listen to good tunes and experience our one of a kind mega venue, The Sound Factory.

Rage Festival 2019 is sure to be an epic week you won’t want to miss!! Join us and turn nights into mornings, friends into family and create memories that you will #RememberForever. ❤

Who can attend Rage Festival?

Anyone 18 years or older can attend the festival.

If you are born in the year 2001 but are not 18 at the time of the festival, you won’t get entry to the festival, even though you turn 18 in 2019. Rage Festival is a student festival and therefore not for anyone over the age of 25 years.

How do I become a Rage Content Creator or Social Influencer?

Do you have a creative gift or serious influence on Social Media? We want you! From design to development or simply gaining traction on social media, you could play a key role within the Rage ecosystem throughout the year and even land some work with our partner brands. There many perks and incentives to be unlocked for your involvement. Keen? Hit us up with an email to riche@gandgpro.com

How do I stay on top of things for Rage Festival 2019?

To stay up-to-date with all things happening with Rage Festival 2018: Subscribe and follow @ragefestivalsa on social media.

What Identification is accepted at Rage Festival?

Original identification only. Valid ID, Passport*, Driver’s License** only. No certified copies will be accepted.


*The Passport will need to be accompanied by a copy of the Passport, certified with a recent ID photo.

 

Anyone older than 18 years and younger than 25 years can attend the festival.

Side note – If you are born in the year 2001 but are not 18 at the time of the festival, you won’t get entry to the festival, even though you turn 18 in 2019.

What are Rage Festival Passports?

Rage Passports are the access to destination freedom. We get that one size doesn’t fit all, so we’ve created 3 Rage Passport types for you to experience Rage Festival the way you want to. Head over to ‘Passport Types’ in our menu to choose the Passport type for you.

How do I purchase a Rage Passport?

Click here to purchase your Rage Passport.

What is a Ragent?

Ragents are the on-ground sales and marketing team for the festival throughout the year. They live, sleep and party the Rage Festival brand. Want access to anything to do with Rage Festival? They’re your go-to network.

What does it take to be a Ragent?

Ragent Application for 2019 are now closed.  Ragent 2020 application will open in October 2019.

I’m an artist! How do I perform at Rage Festival?

Email your press kit and motivation to artist@ragefestival.co.za

How do I apply to work at Rage Festival?

Rage Festival contract an extensive number of freelancers for the Festival and would therefore need to put you in touch with the right department. Opportunities to work at Rage Festival include bartending, promotional staff and door staff. We currently don’t have any open positions Pre-Rage Festival.

Please email your CV, contact details and motivation! Include what job position would be best for you based on the above to jobs@ragefestival.co.za
Please note, you need to arrange your own accommodation and transport to-and-at the festival.

Can I bring my medication to Rage Festival?

Rage Festival conduct an absolute zero tolerance policy with regard to drugs. It is prohibited to use, deal or be in possession of drugs on the festival grounds.

If you need to take prescribed medication due to health problems, you will need to be in possession of a valid medical certificate. We can only allow these specific medications if you can present a valid medical certificate at the entrance of each event at the festival.

RAGE FESTIVAL PASSPORT

Who must sign up/login to the system to purchase a Rage Passport?

We recommend the person attending Rage Festival signs up/logs in to purchase their Rage Passport.

What payment method can I use to purchase a Rage Festival Passport?

Credit Card: In order to make payment on our website, your card will need to be enrolled for 3D secure. In order to activate 3D secure for your card, please contact your bank.

 

Instant EFT: After selecting your bank, you’ll be presented with a pop up that give you step by step instructions on how to make your payment. Please DO NOT make EFT payment from your normal internet banking profile. Payments made without using our automated platform will not be matched and your tickets will not be issued. Only supported by South African banks, for South African customers. International customers should use the Credit Card option instead.

 

Visa checkout: An easier, safer way to pay online. Say hello to a safe, simple and speedy new way to checkout.

 

International Payment: The easiest way to pay from a place outside of South Africa, is using credit card. However, your card will need to be enrolled for 3D Secure. In order to enroll your card for 3D secure, please contact your bank. All payments will be charged in South African Rands. Your bank will convert this charge before deducting funds from your account, and usually adds a surcharge for this. If possible, try to get a local friend to purchase your tickets to avoid any difficulties. Alternatively, use our Pay In Store option, where you can reserve your tickets online and pay for your tickets at a number of South African retailers

 

Be sure to complete your ticket purchases before the timer in the top right hand corner runs out in order to prevent your reservation from expiring.

Can I purchase a Rage Passport outside of South Africa?

The easiest way to pay from a place outside of South Africa is using credit card. However, your card will need to be enrolled for 3D Secure. In order to enroll your card for 3D secure, please contact your bank. All payments will be charged in South African Rands.

Your bank will convert this charge before deducting funds from your account and usually adds a surcharge for this.

If possible, try to get a local friend to purchase your tickets to avoid any difficulties.

Can I give money to a Ragent to buy a Rage Festival Passport for me?

No. A pay in store option will be available from April 2019.

I entered my email address incorrectly when purchasing a Passport?

Please email the below details to passports@ragefestival.co.za

– Incorrect registered email address

– Attendee’s correct name, ID number and email address

We will edit the ticket details and you will be notified once the changes have been made.

I have no ticket/Passport in 'My Wallet'?

Check that you have logged in with the ticket holder’s email address. If no ticket appears in this Wallet, send the below details to passports@ragefestival.co.za

– The registered email address the purchase was made with

– Attendee’s name, ID number and email address

– Proof of payment 

We will match the payment and the Passport ticket will be issued to the Rager’s Wallet.

You will be notified once the payment has been matched and the ticket issued.

Can I transfer my Rage Festival Passport into a friend’s name?

Rage Festival Passports/tickets may not be transferred as the scalping or reselling of Rage Passports/tickets is illegal and not allowed.

How do I get my physical Rage Festival Passport?

Information relating to the collection or delivery of your Rage Festival Passport will be communicated during the year via email, app notifications, on our social media and through Ragents. Your Rage Festival Passport will need to be registered before collection/delivery.

Can I get a refund for my Rage Passport?

A refund can be requested provided the Rage Festival Passport has not been delivered or collected. Any refund will incur a cancellation charge depending on when the refund is requested.

You are entitled to cancel your Rage Festival Passport on the condition that the Rage Festival Passport has not yet been delivered or collected. This cancellation may be done at any time prior to the day before the date of the event by sending a cancellation notice to passports@ragefestival.co.za

The following cancellation charges apply:

    1. If the cancellation occurs prior to June 2019, a 25% cancellation fee will apply;
    2. If the cancellation occurs between June and August 2019, a 50% cancellation fee will apply;
    3. If the cancellation occurs between September and October 2019, a 75% cancellation fee will apply;
    4. If the cancellation occurs in November 2019, a 100% cancellation fee will apply;
    5. In the event that you can provide us with documentary proof that a person in whose name a ticket was booked will not be able to attend the event because of his / her death or incapacity, we will not levy a cancellation fee in respect of that person’s ticket.

All cancellations require a 30 day lead time.

Why do Platinum Rage Festival Passport holders have limited guaranteed access to clubs?

Due to club capacity in certain clubs, Rage Festival cannot guarantee that all Platinum Passport holders will be given entrance into that club. There will, however be a large allocation for Platinum Rage Festival Passport holders and therefore, attendees will be granted preferential access over Flexi Passport holders. 💃

 

In the event of clubs reaching capacity, as a Platinum Rage Festival Passport holder, you will have the option of waiting to gain entrance or be re-directed to the nearest alternative club event. 🕺

Can I sell my Rage Festival Passport?

No, the scalping or reselling of Rage Passports/tickets is illegal and not allowed. Rage Passports can not be transferred into another person’s name.

How do I request a refund for my Rage Passport?

Requesting a refund can be done by visiting your wallet, selecting the 3 dots on the right hand side and clicking on the request refund option.

Once having done so, you will be presented with a screen that will let you select the tickets you would like a refund for and whether or not you would like to use the standard refund policy or if you have special circumstances that would warrant a full refund.

Refunds can take up to 7-14 days to reflect in your account, and may not appear as a new transaction, but rather as a credit on the original transaction.

Will I get tickets if I have a spot in the queue?

Rage Passport availability will always vary based on demand. Passports are available first-come, first-serve basis and not guaranteed.

What is the booking fee?

Processing online transactions can be complicated, booking fees are all the costs the event organiser collects in order to make this secure online transaction possible. These comprise of the bank fees, payment gateways charges, commissions and other administrative costs.

Booking fees may also include fees for Event Protect.

 

Rage Festival Flexi Passport – R40

Rage Festival Platinum Passport – R60

Rage Festival Black Passport – R80

I’m struggling to purchase a Rage Reunion Passport?

Rage Reunion Passport are only for returning Ragers who have purchased a Rage Passport in the past. Past Ragers must be signed in to their Howler account using the same email address they used to purchase their previous Passport in order to purchase a 2019 Rage Reunion Passport.

Still struggling? Email the below information to passports@ragefestival.co.za

  • Full Name
  • The email address used to purchase previous Passport
  • ID number

My parent’s name or ID is on my ticket, what do I do?

Please email the below details to passports@ragefestival.co.za

– Parent’s name, ID number and registered email address

– Attendee’s name, ID number and Rager’s email address. 

We will edit the ticket details and you will be notified once the changes have been made. 

I have not received my Passport confirmation email

  1. Check Your Spam / Junk Folder
    It is not uncommon for your e-tickets to end up in the spam, junk or promotions folders of your email client. Check these folders before contacting our support team.
  2. Check your “Wallet”
  3. You can find all purchased tickets in your Wallet and logging in using your email address and password.
  4. Use the incorrect email address when purchasing tickets?
    Provide us with the event you purchased tickets to and any other supporting purchase information. One of our support team will organise to have your tickets re-issued to you. Contact the Howler support team at any time by clicking here or emailing team@howler.co.za.

Can I upgrade my Rage Festival Passport?

Yes, email the below information to passports@ragefestival.co.za

– Rager’s name, ID number and email address

– Current Passport/Ticket type

– Desired Passport/Ticket type

 

You will be notified of the next steps required to complete the upgrade. A 15% admin fee on your current Passport will apply.

I can't find my order with my Rage Passport ticket

  1. Sign in to your Howler accounts
  2. Visit your Wallet
  3. Select Orders
  4. You will see a full history of all your orders, and their statuses

Who can help with a Rage Festival Passport purchasing query?

For further questions not addressed in these FAQ’s or in our Guides, please email info@ragefestival.co.za

 

Passport/Ticket queries: 011 020 2199

Other: 011 326 3961

Why do I need to register my Rage Festival Passport once I have received it?

To make sure it’s valid, secure and belong to you (the person attending Rage Festival).

Once your Rage Festival Passport is registered in your name with your details, we are able to communicate with you throughout the year about Rage Festival updates, artist announcements, competitions, accommodation, transport and more.

What happens if I buy a Rage Passport and I or the person the Rage Festival Passport is being bought for, is under 18?

Rage Festival is strictly for persons over the age of 18.

 

Due to liquor license rules and restrictions, the festival organisers cannot allow entry to any persons under the age of 18 and take extra precautionary measures to enforce this.

 

If any person purchasing a Rage Festival Passport using false Identification or Identification that does not belong to the person the Rage Festival Passport is intended for, the person purchasing the Rage Festival Passport will be at risk of losing any potential refund in the event that the Rage Passport is revoked due to the holder being under the age of 18.

 

Having a Rage Festival Passport does not guarantee the holder entrance into any Rage Festival venue and valid identification will be requested at all entry points.

My refund is not reflecting

Refunds can take up to 7-14 days to reflect in your account, and may not appear as a new transaction, but rather as a credit on the original transaction date.

Who must sign up/login to the system to purchase a Rage Passport?

We recommend the person attending Rage Festival signs up/logs in to purchase their Rage Passport.

What payment method can I use to purchase a Rage Festival Passport?

Credit Card: In order to make payment on our website, your card will need to be enrolled for 3D secure. In order to activate 3D secure for your card, please contact your bank.

 

Instant EFT: After selecting your bank, you’ll be presented with a pop up that give you step by step instructions on how to make your payment. Please DO NOT make EFT payment from your normal internet banking profile. Payments made without using our automated platform will not be matched and your tickets will not be issued. Only supported by South African banks, for South African customers. International customers should use the Credit Card option instead.

 

Visa checkout: An easier, safer way to pay online. Say hello to a safe, simple and speedy new way to checkout.

 

International Payment: The easiest way to pay from a place outside of South Africa, is using credit card. However, your card will need to be enrolled for 3D Secure. In order to enroll your card for 3D secure, please contact your bank. All payments will be charged in South African Rands. Your bank will convert this charge before deducting funds from your account, and usually adds a surcharge for this. If possible, try to get a local friend to purchase your tickets to avoid any difficulties. Alternatively, use our Pay In Store option, where you can reserve your tickets online and pay for your tickets at a number of South African retailers

 

Be sure to complete your ticket purchases before the timer in the top right hand corner runs out in order to prevent your reservation from expiring.

Can I purchase a Rage Passport outside of South Africa?

The easiest way to pay from a place outside of South Africa is using credit card. However, your card will need to be enrolled for 3D Secure. In order to enroll your card for 3D secure, please contact your bank. All payments will be charged in South African Rands.

Your bank will convert this charge before deducting funds from your account and usually adds a surcharge for this.

If possible, try to get a local friend to purchase your tickets to avoid any difficulties.

Can I give money to a Ragent to buy a Rage Festival Passport for me?

No. A pay in store option will be available from April 2019.

I entered my email address incorrectly when purchasing a Passport?

Please email the below details to passports@ragefestival.co.za

– Incorrect registered email address

– Attendee’s correct name, ID number and email address

We will edit the ticket details and you will be notified once the changes have been made.

I have no ticket/Passport in 'My Wallet'?

Check that you have logged in with the ticket holder’s email address. If no ticket appears in this Wallet, send the below details to passports@ragefestival.co.za

– The registered email address the purchase was made with

– Attendee’s name, ID number and email address

– Proof of payment 

We will match the payment and the Passport ticket will be issued to the Rager’s Wallet.

You will be notified once the payment has been matched and the ticket issued.

Can I transfer my Rage Festival Passport into a friend’s name?

Rage Festival Passports/tickets may not be transferred as the scalping or reselling of Rage Passports/tickets is illegal and not allowed.

How do I get my physical Rage Festival Passport?

Information relating to the collection or delivery of your Rage Festival Passport will be communicated during the year via email, app notifications, on our social media and through Ragents. Your Rage Festival Passport will need to be registered before collection/delivery.

Can I get a refund for my Rage Passport?

A refund can be requested provided the Rage Festival Passport has not been delivered or collected. Any refund will incur a cancellation charge depending on when the refund is requested.

You are entitled to cancel your Rage Festival Passport on the condition that the Rage Festival Passport has not yet been delivered or collected. This cancellation may be done at any time prior to the day before the date of the event by sending a cancellation notice to passports@ragefestival.co.za

The following cancellation charges apply:

    1. If the cancellation occurs prior to June 2019, a 25% cancellation fee will apply;
    2. If the cancellation occurs between June and August 2019, a 50% cancellation fee will apply;
    3. If the cancellation occurs between September and October 2019, a 75% cancellation fee will apply;
    4. If the cancellation occurs in November 2019, a 100% cancellation fee will apply;
    5. In the event that you can provide us with documentary proof that a person in whose name a ticket was booked will not be able to attend the event because of his / her death or incapacity, we will not levy a cancellation fee in respect of that person’s ticket.

All cancellations require a 30 day lead time.

Why do Platinum Rage Festival Passport holders have limited guaranteed access to clubs?

Due to club capacity in certain clubs, Rage Festival cannot guarantee that all Platinum Passport holders will be given entrance into that club. There will, however be a large allocation for Platinum Rage Festival Passport holders and therefore, attendees will be granted preferential access over Flexi Passport holders. 💃

 

In the event of clubs reaching capacity, as a Platinum Rage Festival Passport holder, you will have the option of waiting to gain entrance or be re-directed to the nearest alternative club event. 🕺

How do I request a refund for my Rage Passport?

Requesting a refund can be done by visiting your wallet, selecting the 3 dots on the right hand side and clicking on the request refund option.

Once having done so, you will be presented with a screen that will let you select the tickets you would like a refund for and whether or not you would like to use the standard refund policy or if you have special circumstances that would warrant a full refund.

Refunds can take up to 7-14 days to reflect in your account, and may not appear as a new transaction, but rather as a credit on the original transaction.

Can I sell my Rage Festival Passport?

No, the scalping or reselling of Rage Passports/tickets is illegal and not allowed. Rage Passports can not be transferred into another person’s name.

How does Queue-It work?

  1. Visit the event URL to purchase tickets.
  2. The pre-queue waiting room will open 60 minutes prior to the event going on sale.
  3. Once Passports go on sale, everyone in the pre-queue waiting room will be assigned a random place in the queue.

Will I get tickets if I have a spot in the queue?

Rage Passport availability will always vary based on demand. Passports are available first-come, first-serve basis and not guaranteed.

Can I skip the queue?

The queue will retain your position, even if you refresh the page. However – we recommend leaving things as they are. If you exit the queue, but take longer than 17 minutes to purchase your Passport, you will be sent to the back of the queue.

What is the booking fee?

Processing online transactions can be complicated, booking fees are all the costs the event organiser collects in order to make this secure online transaction possible. These comprise of the bank fees, payment gateways charges, commissions and other administrative costs.

Booking fees may also include fees for Event Protect.

 

Rage Festival Flexi Passport – R40

Rage Festival Platinum Passport – R60

Rage Festival Black Passport – R80

I’m struggling to purchase a Rage Reunion Passport?

Rage Reunion Passport are only for returning Ragers who have purchased a Rage Passport in the past. Past Ragers must be signed in to their Howler account using the same email address they used to purchase their previous Passport in order to purchase a 2019 Rage Reunion Passport.

Still struggling? Email the below information to passports@ragefestival.co.za

  • Full Name
  • The email address used to purchase previous Passport
  • ID number

My parent’s name or ID is on my ticket, what do I do?

Please email the below details to passports@ragefestival.co.za

– Parent’s name, ID number and registered email address

– Attendee’s name, ID number and Rager’s email address. 

We will edit the ticket details and you will be notified once the changes have been made. 

I have not received my Passport confirmation email

  1. Check Your Spam / Junk Folder
    It is not uncommon for your e-tickets to end up in the spam, junk or promotions folders of your email client. Check these folders before contacting our support team.
  2. Check your “Wallet”
  3. You can find all purchased tickets in your Wallet and logging in using your email address and password.
  4. Use the incorrect email address when purchasing tickets?
    Provide us with the event you purchased tickets to and any other supporting purchase information. One of our support team will organise to have your tickets re-issued to you. Contact the Howler support team at any time by clicking here or emailing team@howler.co.za.

Can I upgrade my Rage Festival Passport?

Yes, email the below information to passports@ragefestival.co.za

– Rager’s name, ID number and email address

– Current Passport/Ticket type

– Desired Passport/Ticket type

 

You will be notified of the next steps required to complete the upgrade. A 15% admin fee on your current Passport will apply.

I can't find my order with my Rage Passport ticket

  1. Sign in to your Howler accounts
  2. Visit your Wallet
  3. Select Orders
  4. You will see a full history of all your orders, and their statuses

Who can help with a Rage Festival Passport purchasing query?

For further questions not addressed in these FAQ’s or in our Guides, please email info@ragefestival.co.za

 

Passport/Ticket queries: 011 020 2199

Other: 011 326 3961

Why do I need to register my Rage Festival Passport once I have received it?

To make sure it’s valid, secure and belong to you (the person attending Rage Festival).

Once your Rage Festival Passport is registered in your name with your details, we are able to communicate with you throughout the year about Rage Festival updates, artist announcements, competitions, accommodation, transport and more.

What happens if I buy a Rage Passport and I or the person the Rage Festival Passport is being bought for, is under 18?

Rage Festival is strictly for persons over the age of 18.

 

Due to liquor license rules and restrictions, the festival organisers cannot allow entry to any persons under the age of 18 and take extra precautionary measures to enforce this.

 

If any person purchasing a Rage Festival Passport using false Identification or Identification that does not belong to the person the Rage Festival Passport is intended for, the person purchasing the Rage Festival Passport will be at risk of losing any potential refund in the event that the Rage Passport is revoked due to the holder being under the age of 18.

 

Having a Rage Festival Passport does not guarantee the holder entrance into any Rage Festival venue and valid identification will be requested at all entry points.

My refund is not reflecting

Refunds can take up to 7-14 days to reflect in your account, and may not appear as a new transaction, but rather as a credit on the original transaction date.